Privacy Policy
Effective Date: May 27, 2026
Company: Donnelly Log Homes, Inc.
At Donnelly Log Homes, Inc., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, how we share it, and the rights you have over your data.
1. Information We Collect
We may collect the following personal information when you interact with our website, forms, or communications:
Name, email address, and phone number
Service inquiries, project details, and form submissions
Appointment and booking information
SMS messaging consent choices (opt-in selections)
Basic technical data such as IP address and browser type (for security and site performance)
2. How We Use Your Information
We use your information to:
Respond to inquiries and service requests
Schedule, confirm, and follow up on appointments
Provide updates on ongoing projects
Send promotional offers, but only when you have explicitly opted in
Maintain records required for legal and compliance purposes
3. SMS Messaging and Opt-In Consent
If you provide your phone number and check one or both SMS consent boxes on our forms, you are giving express written opt-in consent to receive text messages from Donnelly Log Homes, Inc.
Messages may include appointment reminders, service updates, follow-ups, and (if you opted in to the promotional checkbox) seasonal offers and promotions.
Message frequency varies based on your activity and our communications.
Message and data rates may apply.
You may opt out at any time by replying STOP. For help, reply HELP.
Carriers are not liable for delayed or undelivered messages.
All categories of personal information described in this policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing purposes.
Your SMS opt-in selections and consent records are stored securely for compliance and audit purposes.
4. How We Share Your Information
We do not sell, rent, or share your personal data with third parties for their marketing purposes.
We may share limited data with trusted service providers who help us operate our business, including:
- Our CRM and communications platform
- Our SMS and email delivery providers
- Our website and hosting infrastructure
- Calendar and scheduling tools
These providers only receive the data needed to perform their service and are contractually required to protect your information.
As stated above, SMS opt-in data and consent are never shared with third parties for marketing purposes.
5. Data Retention
We retain personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
SMS consent records are retained for the duration required by applicable telecommunications and consumer protection regulations.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No system is 100% secure, but we work to maintain industry-standard protections.
7. Your Rights
You have the right to:
Access or request a copy of the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent to receive communications at any time
Opt out of SMS messages by replying STOP
Opt out of email communications using the unsubscribe link in any marketing email
To make a request, email: [email protected]
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
9. Contact
Donnelly Log Homes, Inc. Email: [email protected]
Address: 732 Dean Road, Clarksville, TN, 37040
Email: [email protected]
Phone: (931)-360-5560
Mon-Fri Open By Appointment
Sat (Closed)
Sun (Closed)